Should you be unhappy with any aspect of our service or the way your personal information has been stored, used or collected our staff will be happy to resolve your concerns. We do recommend that you bring any issues to our attention as soon as possible, as the sooner we know about the issue the sooner we can help resolve it. When a complaint is received in writing it should be passed on to the named complaints manager who should record it in the complaints log and send an acknowledgement email within two working days. We will endeavour to satisfy your concerns, however, if you remain unsatisfied with any aspect relating to your personal information, you have the right to complain to the Information Commissioners Office. The ICO may be contacted at:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
Citrus Ornge; a company registered in England and Wales, registration number 11376763 and registered office address, PLATF9RM, Hove Town Hall, Tisbury Rd, Hove. BN3 3BQ.
The Company is duly registered with: Information Commissioner – ICO. Reg. No: ZA513818